Legal Document Center

This policy applies to your access to the Macstripe website, registering or logging in to your account, configuring and purchasing rental plans, using the console (including entry for device information display and operations-related operations), submitting support tickets, contacting customer service, and using the APIs or integration scenarios we provide.

If you only browse public pages without logging in, we may still collectLimited technical information(such as device type, browser identifier, access times and general region) for security and statistical analysis.

Depending on the features you use, we may process the following categories of information:

• Account and identity:Email addresses, account identifiers, passwords protected by hashing and other irreversible methods; records generated by sending verification codes when registering or logging in (such as time, result status).
• Order and rental configuration:Metadata related to the selected model and billing cycle (by day/week/month/quarter, etc.), optional expansion (such as SSD), parallel (Thunderbolt) and other add-ons, data center region (such as Singapore, Japan, South Korea, Hong Kong, US West, etc.), order status and provisioning progress.
• Payment related information:Order amount, payment status, transaction serial number, etc.;Sensitive payment credentials such as complete bank card numbers are processed by third-party payment services, we only receive the minimum information required for payment results and reconciliation.
• Connection and technical support:Connection information that needs to be presented or recorded in the system to provide remote access capabilities such as SSH/VNC (used by you under the premise of security); you useSupport ticketsOr the content and attachments submitted by email.
• Service and log data:Access IP, request logs, error and performance diagnostic information, anti-fraud and security alert-related data.
• Communication Preferences:The service notifications you choose to receive (such as renewal reminders, maintenance announcements) and unsubscription records.

We use information on a legal basis to:

• Create and maintain accounts and complete identity verification (including email verification code, password login, etc.);
• Process orders, confirm payment, activate and deliver rental resources, andNot logged in to place an orderWait for the process to complete the association with your account and follow-up services;
• Display the device and order information in the console, and when you initiate a request for power on, shutdown, restart, etc.Connect with support tickets or internal processesto complete the operation;
• Provide customer support, dispute resolution and billing communication (does not constituteCommitment to refunds, rebates or discount compensation shall be subject to the "Terms of Service");
• Securing systems and networks, detecting abuse, and meeting audit and compliance requirements;
• Send product updates and non-marketing communications when consent is obtained or permitted by law.

We do not sell your personal information to third parties. We may share or allow processing by trustees to the minimum necessary extent only under the following circumstances:

• Payment and reconciliation:andThird-party payment channel(Such as "Rainbow Easy Payment" and other channels you select when checking out) Share the information needed to complete the transaction;
• Infrastructure and communications:Providers of ancillary services such as data centers, hosting, email delivery, monitoring and logging, process data under contractual constraints;
• Legal and rights protection:At the lawful request of regulatory agencies and judicial authorities, or as necessary for the establishment, exercise or defense of legal claims;
• Reorganization:In the event of a merger, acquisition, or asset transfer, we will require the successor to continue to be bound by this policy or obtain new consent (if required by law).

Your leased instance and associated metadata may be deployed in a data center in the region of your choice. For the purpose of operating the website, processing payments, customer support and backup, information may also be stored between us and our trustees.Overseas jurisdictionstransfer between systems. We will manage such transfers using contractual and appropriate security measures (e.g., encrypted transmissions, access controls) and put in place additional mechanisms when required by applicable law.

We use reasonable technical and organizational measures, including transport layer encryption (such as TLS), strict access controls, one-way protection of credentials such as passwords, and continuous monitoring of our infrastructure. The rental hardware isDedicated bare-metal machine, the disk space related to your business is not shared with other tenants under normal circumstances.

Please understand that no network environment can guarantee absolute security. If an event occurs that may affect your rights and interests, we will promptly notify you and report to the competent authority when conditions are met in accordance with the requirements of applicable laws.

We use cookies and similar technologies to stay logged in, remember language or interface preferences, measure traffic and conversions, and protect against automated abuse. You can manage cookies through your browser settings; disabling some cookies may cause login, checkout, or console functionality to malfunction.

To the extent permitted by applicable law, you may request:

• access a copy of the personal information we hold about you;
• Correct inaccurate or incomplete information (can also be requested through account settings or support tickets);
• Erasure or restriction of processing (subject to statutory exceptions);
• Withdraw processing previously authorized based on consent (without affecting the lawfulness of processing carried out before the withdrawal);
• Seek clarification about certain automated decisions (if we provide such functionality and the law gives you this right).

To exercise your rights, please send an email toprivacy@maccloud.io, and indicate the request type and account ID in the email. We will respond within a reasonable period; complex requests may be extended appropriately in accordance with the law.

We retain information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Generally speaking: account data is used for dispute resolution and compliance during the account's existence and for a reasonable period after cancellation; orders, invoices and tax-related records may be retained until the statutory period (for example, up to several years, subject to applicable law).

Services are primarily for adults. If you are under 18 years old, please use it with the consent and guidance of your guardian. If we discover that personal information from a minor has been collected without appropriate consent, we will delete or anonymize it as soon as possible.

We may revise this policy from time to time. If the changes may materially affect your rights, we will notify you in advance through a prominent location on the website, email or other reasonable means.Your continued use of the Services after the effective date will be deemed acceptance of the updated Policy; If you do not agree, please stop using and cancel your account (if applicable).

If you have any questions, complaints or rights requests about this policy, please contact us through the following methods:

• Privacy Affairs Email:privacy@maccloud.io
• Technical support and order issues: Log in to the console and passSupport ticketsSubmit, or see the instructions on the Contact Us page.

Macstripe provides customers withDedicated bare-metal Mac Mini(Subject to Apple M series models and web page configuration) remote leasing, including data center hosting, network access, and plan-based servicesBandwidth and dedicated IP(subject to the description on the order page), and throughSSH、VNCremote access capabilities. Optional value-added services may includeSSD expansion, Thunderbolt parallel connectionetc., subject to selection at checkout.

Service deployment areas include nodes in Singapore, Japan, South Korea, Hong Kong, and the western United States; specific availability and inventory are subject to real-time display on the website. We may maintain, upgrade or adjust the specifications of the Platform and will notify customers through reasonable means of changes that may have a material impact on customers.

You should provide true, accurate, and contactable registration information (including email address), and keep your password and verification code properly. Registration process supportEmail + verification code;Login supportEmail + verification codeorEmail + Password. You are responsible for all activities under your account; if you discover any unauthorized use, please notify us immediately.

existNot logged in, you may still be able to complete part of the order process; in order to manage orders, receive provisioning notifications, and use the console, you need to within the prompt periodLog in or register an accountto complete the association. Logged-in users can change their password or email address according to product functions (subject to the actual capabilities of the console).

The typical process is:Place order → Payment successful → Create support ticket/internal performance order → Hardware configuration and delivery → provisioning notification. You can check the order progress and device status (such as pending provisioning, in use, expired, ended, etc.; specific labels are subject to system display) on the console.

in the consolePower on, power off, restartetc. operations may be invoked bySupport ticketsor internal process execution;VNCPortals may be provided by product stage or marked as reserved capacity. You should only operate the instance within the scope of legal authorization and back up important data yourself.

Prices are displayed on the order pageDay/Week/Month/QuarterThe plan shall prevail and there may be reasonable differences between different sites or activities. Unless otherwise stated, listed prices do not include taxes and fees required by applicable laws in your location; if required, they will be listed at checkout.

We currently passThird-party payment channelPayment collection (such as "Rainbow Easy Payment" and similar channels that may be added in the future). You must abide by the user agreement of the payment service provider; we are not responsible for failures, delays or chargebacks caused by banks, payment institutions or yourself, but we will assist you in checking the status of your order within a reasonable range.

Price payment rules:Except as otherwise provided by applicable laws and regulationsMandatoryExcept the regulations,The amount paid will not be refunded due to your unilateral reasons; No refunds, refunds or "return" refunds are provided. See clause 6 for details.

For the label labeledsubscriptionofMonthly/QuarterlyPlan: Unless you follow the page guidelines before the current billing cycle expiresCancel automatic renewal, the service will be automatically renewed according to the original cycle when it expires. You should ensure that your payment method is valid; failed renewal may result in service suspension or instance recycling.

forPer dayand (if applicable)Per weekwaitnon-subscriptionPlan: Generally, it is a one-time purchase with a prepaid fixed usage period.End upon expiration, no automatic deduction will occur in the next cycle unless the product page clearly states automatic renewal.

You cancel the automatic renewal, stop using it, or terminate the contract unilaterally,not of courseRefund of the price paid; whether the paid fees are refundable,Only Article 6 and mandatory provisions of laws and regulations shall prevail.。

In principle, this service does not provide refunds, refunds, or "returns" to refund the paid price.After you complete the payment and the order enters the fulfillment or delivery process, unless otherwise specified by applicable laws and regulationsMandatoryExcept for the stipulated circumstances, the price collectedNon-refundable——Including but not limited to: you have not used or only partially used the service, cannot connect due to your own network/client/credential/third-party software, are not satisfied with the service effect or experience, changes in business plans, etc.

You expressly acknowledge and agree:Cancel automatic renewalor similar operations, the effect is limited toWhether to continue to the next billing cyclededuction,does not constituteFor prepaid or deductedCurrent and past cyclesReasons for price claims for refund, credit or discount. For prepayment plans such as daily and weekly, the price will be the same starting from the time the contracted service begins or when we complete the main delivery obligations.In principle, no retreat。

Words such as "refund", "reversal", and "transaction closed" that may appear on the console, payment channel, or bank side are caused by channel technical processing, risk control, or regulatory reporting.not regarded asWe promise to refund the service price to you; whether the price refund occurs,Only these terms, order agreements and our written confirmation shall prevail.。

You may not use the Services to engage in the following behaviors (including but not limited to):

• Any violation of the laws and regulations of the place where the Services are deployed, your location, or any applicable jurisdiction;
• Sending spam, network scanning and attacks, DDoS, mining (unless authorized by us in writing), spreading malware;
• Infringe on others' intellectual property rights, privacy, reputation or conduct illegal financial activities such as fraud, money laundering;
• Conduct that poses an unreasonable risk to our or other customers’ system stability, security, or reputation.

We reserve the right to investigate suspicious activity where necessarySuspend or terminateServices and take measures permitted by law; termination due to your breach of contract or serious violation of the Acceptable Use Policy,Payments made are non-refundable(Except otherwise mandatory provisions of applicable laws and regulations).

We are committed to providing highly available infrastructure. Unless scheduled maintenance or force majeure, we target monthlyNot less than 99.9%Network and power availability (measured at the data center level, excluding software failures within your instance). If the standards are not met, we may separately announce processing arrangements within the scope of legal permission and commercial reasonableness;Such arrangements do not constitute a commitment to cash refunds, refunds or unilateral refunds of the price., nor does it exempt you from the payment obligations that are due and payable in accordance with the contract.

The Macstripe brand, website, console interface, documentation and underlying platform code are owned by us or our licensors. The data and applications you upload, install or generate belong to you; you grant us a license to process such data to the extent necessary to provide and improve the Services.

Except for warranties which may not be excluded by law, the Services are"Current situation" and "availability"supply. We do not guarantee that instances will be uninterrupted, fully meet your specific business goals, and we are not responsible for third-party software, dependencies you installed yourself, or the state of the Internet in general.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, exemplary or consequential damages (including profits, loss of data, business interruption). We will not be responsible for any damages you may incur as a result of this service.Cumulative liability, before the dispute occursThe total amount of fees you have actually paid for relevant services within twelve (12) months is capped.。

You can stop using the service at any time; for subscriptions, please cancel the renewal before the next deduction date. We may do so when you violate these terms, fail to pay when due, or if there is a security risk.Suspend or terminateServe.If the service is terminated due to any reason or you unilaterally stop using it, the price paid will not be refunded in principle.(Except otherwise mandatory provisions of applicable laws and regulations). After termination, we will clear the instance data after a reasonable period of time, unless required to be retained by laws and regulations; please back up your own data in advance.

The formation, validity and interpretation of these Terms applysingapore law. For disputes arising from this clause, both parties shall negotiate first; if negotiation fails, the parties shall submitSingapore International Arbitration Center (SIAC)The dispute shall be settled by arbitration in accordance with its arbitration rules in effect at that time, unless otherwise mandatory provisions of applicable law.

We may revise these terms; if the revision materially affects your rights, we will notify you in advanceNot less than 30 daysNotification via email or website announcement. Your continued use of the Services after the Effective Date will constitute acceptance of the revisions. If you do not agree, you should stop using it and settle the fees.

For inquiries related to these terms, please communicate with us through the "Contact Us" on the website or a ticket after logging in; for privacy related information, please refer to the "Privacy Policy".