โ Help center
Help center ยท Self-service documentation and support ticket guidance
Browse the FAQs on this page first. If you still need help from a person, sign in to the console and open a support ticketโitโs wired to our ticketing system so you can attach device details, orders, and logs, and track progress from start to finish.
๐ซContact customer service: Console docking ticketing system
โฑTickets are usually first responded to within 4 hours
๐ฅDedicated bare-metal Mac ยท Independent public IP
๐Multiple regional data centers available
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The FAQ below lists top questions only; click the card to jump to that section.
Documentation and related pages
Common entrances to the site and extended reading are arranged in the same grid; the light-colored cards below are self-service tips, which can be scanned without clicking.
Clickable to jumpRead tips only
๐ฅConsoleDevice details, orders, bills and support ticketsโ
๐Configuration and orderingSelection, billing cycle and inventoryโ
๐ฐPricingPackage comparison and descriptionโ
๐ซTicket supportHow to initiate and follow up a support ticketโ
๐Legal hubPrivacy Policy and Terms of Serviceโ
๐ฆOpenClaw hubRemote Mac Automation and Toolchainsโ
๐Developer blogTutorials, pitfalls and casesโ
๐AboutTeam and product positioningโ
โ๏ธ
Didnโt receive the provisioning email?First check the trash can, and then check the order on the console; if there is still no result, please open a support ticket and attach the order number.
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The remote screen freezes?The graphics session is sensitive to latency; for heavy development, you can use SSH + local editor, and for large files, use rsync or SFTP.
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Billing or Terms DisputesConsole logging withTerms of serviceshall prevail; please clearly indicate the time and screenshots in the support ticket.
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Credential securityDo not paste your VNC/SSH password or private key in public channels; if you suspect it has been leaked, please immediately request a reset on the console or support ticket.
FAQ
โ articles; browse by topic below.
Integrated ticketing system
Didn't find the answer?
For issues not covered by the document, please initiate a support ticket directly on the console; for complex scenarios, you can browse this page before submitting, and the description will be more accurate.
