Help center ยท Self-service documentation and support ticket guidance
Search or browse FAQs on this page first. If you still need help from a person, sign in to the console and open a support ticketโitโs wired to our ticketing system so you can attach device details, orders, and logs, and track progress from start to finish.
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๐ซContact customer service: Console docking ticketing system
โฑTickets are usually first responded to within 4 hours
๐ฅDedicated bare-metal Mac ยท Independent public IP
๐Multiple regional data centers available
Browse by topic
Six topics synchronized with the catalog below; click on the card to jump to the corresponding grouping.
Common entrances to the site and extended reading are arranged in the same grid; the light-colored cards below are self-service tips, which can be scanned without clicking.
โ๏ธDidnโt receive the provisioning email?First check the trash can, and then check the order on the console; if there is still no result, please open a support ticket and attach the order number.
๐กThe remote screen freezes?The graphics session is sensitive to latency; for heavy development, you can use SSH + local editor, and for large files, use rsync or SFTP.
๐Billing or Terms DisputesConsole logging withTerms of serviceshall prevail; please clearly indicate the time and screenshots in the support ticket.
๐Credential securityDo not paste your VNC/SSH password or private key in public channels; if you suspect it has been leaked, please immediately request a reset on the console or support ticket.
FAQ
โArticles, browse by topic; use the search above to filter the full text.
Integrated ticketing system
Didn't find the answer?
For issues not covered by the document, please initiate a support ticket directly on the console; for complex scenarios, you can browse this page before submitting, and the description will be more accurate.
