Help Center ยท Self-service documentation and work order guidance
First search or browse FAQs on this page; when you need manual assistance, please log in to the console to submit a work order - it is directly connected to our work order system to facilitate attachment of equipment, orders and logs, and the processing progress can be tracked throughout the process.
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๐ซContact customer service: Console docking work order system
โฑTickets are usually first responded to within 4 hours
๐ฅExclusive physical Mac ยท Independent public IP
๐Multiple regional data centers available
Find by scene
Six topics synchronized with the catalog below; click on the card to jump to the corresponding grouping.
Commonly used entrances and extended reading on the site are arranged in the same grid; the light-colored cards below are self-service tips, which can be scanned without clicking.
โ๏ธDidnโt receive the activation email?First check the trash can, and then check the order on the console; if there is still no result, please open a work order and attach the order number.
๐กThe remote screen freezes?The graphics session is afraid of jitter; for heavy development, you can use SSH + local editor, and for large files, use rsync or SFTP.
๐Billing or Terms DisputesConsole logging withTerms of Serviceshall prevail; please clearly indicate the time and screenshots in the work order.
๐Credential securityDo not paste your VNC/SSH password or private key in public channels; if you suspect it has been leaked, please immediately request a reset on the console or work order.
FAQ
commonโArticles, browse by topic; use the search above to filter the full text.
Docking work order system
Didn't find the answer?
For issues not covered by the document, please initiate a work order directly on the console; for complex scenarios, you can browse this page before submitting, and the description will be more accurate.
