π¬ Ticket support
To contact the official, please use the work order system
for convenienceLink your order to your instance, unified troubleshooting and traces, MacCloudWe do not provide the form on this page or the public mailbox for first-line mailing.. For technical support, billing questions, business and cooperation, etc., please log in to the console and submit a work order; we usuallywithin 4 hoursFirst response.
The only official channel
Console β Work Order System β New Work Order
response time
The first ring is usually within 4 hours on working days (subject to the status of the work order)
Help yourself before submitting
Why not leave a message via email/on this page?
Work orders can be aligned with account, order, and device information to avoid repeated identity checks, and the processing process can be tracked.
How to submit a ticket
After logging in, enter the "Work Order System" in the sidebar of the console, select the type and describe the problem; you can optionally associate the current instance to facilitate engineers to quickly locate it.
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1
Log in to your MacCloud account Use the same email address for ordering and console; if you have not registered yet, you can register for free first.
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2
Open the "Work Order System" Enter the work order panel in the sidebar of the console and click Submit a new work order.
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3
Fill in type and details Please explain technical, billing, business, etc. in the work order; you can upload screenshots or paste error messages.
The link will open the console and try to go directly to the ticket panel (you need to be logged in).
